Terms & Conditions
The following Terms and Conditions of Service apply to all users/visitors of this site and the products, services and intellectual property provided by Chris Ward Creative.
All work is carried out by Chris Ward Creative on the understanding that the client has agreed to Chris Ward Creative’s Terms and Conditions.
Copyright is retained by Chris Ward Creative on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.
If a choice of design is presented, only one solution is deemed to be given by Chris Ward Creative as fulfilling the contract. All other designs remain the property of Chris Ward Creative, unless agreed in writing that this arrangement has been changed. Where Chris Ward Creative designs any product, mechanism, website or graphic, the intellectual property rights for that product remain the property of Chris Ward Creative unless agreed in writing that the rights should pass to the customer. All work completed by Chris Ward Creative is subject to copyright and terms and conditions of trade. Reproduction or issue to third parties in any form what so ever is not permitted without authority from Chris Ward Creative.
At the time of proposal, Chris Ward Creative will provide the customer with a written estimate or quotation. The Terms and Conditions can be read on Chris Ward Creative’s website: www.chriswardcreative.com
A copy of the written estimate or quotation should be signed and dated by the customer to indicate acceptance and should be returned to Chris Ward Creative. Alternatively, the client may send an official order in reply to the estimate or quotation which binds the client to accept Chris Ward Creative terms and conditions. No work on a project will commence until either document has been received by Chris Ward Creative.
Charges for design services to be provided by Chris Ward Creative, will be set out in the written estimate or quotation that is provided to the customer. At the time of the customer’s signed acceptance of this estimate or quotation, indicating acceptance of the Terms and Conditions, a non-refundable deposit of 50% of the quoted fee will become immediately due. Work on the project will not commence until Chris Ward Creative has received this amount. This is subject to change at the sole discretion of Chris Ward Creative. All quotations are exclusive of GST unless specified. All quotations are based on the conditions and specifications in the quotation, and covers all work and materials required to complete the order. Any variation or alteration to the specifications, copy and/or layout by the customer, increase in material costs, or delivery schedule will make the quotation subject to amendment.
Charges for Other Service
Charges for any additional services over and above the estimated design, will become fully payable (100% of the quoted amount) at the time of estimate or quotation acceptance.
The customer may be provided with an Approval Form and/or Review of the work provided with an Invoice prior to final publication. At this time the remainder of the amount due will become payable and the customer will also be required to sign and submit the Approval Form to Chris Ward Creative. Accounts which remain outstanding for 30 days after the date of invoice, may incur an extra charge of 2% per week of the outstanding amount.
Payments may be made by cash, direct credit or previously agreed electronic funds transfer (i.e. Paypal, etc if applicable).
Publication and/or release of work done by Chris Ward Creative on behalf of the client, may not take place before cleared funds have been received.
An account shall be considered default if it remains unpaid for 30 days from the date of invoice, or following a returned payment. Chris Ward Creative shall be considered entitled to remove Chris Ward Creative and/or the customer’s material from any and all computer systems, until the amount due has been fully paid. This includes any and all unpaid monies due for services, including, but not limited to, business cards, flyers, pamphlets, hosting, domain registration, search engine submission, design and maintenance, sub-contractors, printers, photographers and libraries.
Removal of such materials does not relieve the customer of it’s obligation to pay the due amount. Customers whose accounts become default agree to pay Chris Ward Creative reasonable legal expenses and third party collection agency fees in the enforcement of these Terms and Conditions.
Copyrights and Trademarks
By supplying text, images and other data to Chris Ward Creative for inclusion in the customer’s business cards, flyers, pamphlets, website or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.
Any artwork, images, or text supplied and/or designed by Chris Ward Creative on behalf of the customer, will remain the property of Chris Ward Creative and/or it’s suppliers.
The customer may request in writing from Chris Ward Creative the necessary permission to use materials (for which Chris Ward Creative holds the copyright) in forms other than for which it was originally supplied, and Chris Ward Creative may, at its discretion, grant this. Such permission must be obtained in writing before it will allow any of the aforesaid artwork, images, text, or other data to be used.
By supplying images, text, or any other data to Chris Ward Creative, the customer grants Chris Ward Creative permission to use this material freely in the pursuit of the design.
Should Chris Ward Creative, or the customer supply an image, text, audio clip or any other file for use in a business cards, flyers, pamphlets, website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow Chris Ward Creative to remove and/or replace the file on the site.
The customer agrees to fully indemnify and hold Chris Ward Creative free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.
The customer agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge. The customer also agrees that Chris Ward Creative holds no responsibility for any amendments made by any third party, before or after a design is published.
Any design, copywriting, drawing, idea or code created for the customer by Chris Ward Creative, or any of its contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of Chris Ward Creative and any of it’s relevant sub-contractors.
All design work, where there is a risk that another party make a claim, should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use. Chris Ward Creative will not be held responsible for any and all damages resulting from such claims. Chris Ward Creative is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The customer agrees not to hold Chris Ward Creative responsible for any such loss or damage. Any claim against Chris Ward Creative shall be limited to the relevant fee(s) paid by the customer.
The client agrees to Chris Ward Creative’s definition of acceptable means of supplying data to the company. Text is to be supplied to Chris Ward Creative in electronic format as standard text (.txt), MS Word (.doc), Adobe Reader format (.pdf) on flash drive or via e-mail.
Images which are supplied in an electronic format, are to be provided in a format as prescribed by Chris Ward Creative via flash drive, CD-ROM, or e-mail. Images must be of a quality suitable for use without any subsequent image processing, and Chris Ward Creative will not be held responsible for any image quality which the client later deems to be unacceptable. Chris Ward Creative cannot be held responsible for the quality of any images which the client wishes to be scanned from printed materials.
Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services.
Design Project Duration
Any indication given by Chris Ward Creative of a design project’s duration is to be considered by the customer to be an estimation. Chris Ward Creative cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by Chris Ward Creative for the initial payment or by date confirmed in writing by Chris Ward Creative.
Rights of Access for Website Construction
The client agrees to allow Chris Ward Creative all necessary access to computer systems and other locations, as required, in order to complete a website project and until all due funds are cleared, including the necessary read/write permissions, usernames and passwords. The customer also agrees to allow Chris Ward Creative access to any computer systems, usernames and passwords required to remove data and/or sites for failure to comply with these Terms and Conditions.
The customer agrees to supply Chris Ward Creative with all necessary materials, electronic, or otherwise, required to create and complete the project, and to supply them in a timely manner.
Design Project Completion
Chris Ward Creative considers the design project complete upon receipt of the customer’s signed Approval form or in writing. Other services such as printing, display panel production, film work, website uploading, publishing etc., either contracted on the clients behalf constitute a separate project and can be treated as a separate charge. Complaints regarding finished goods must be received by the supplier within a reasonable time in writing. What is a “reasonable time” will depend on the circumstances of each case. Chris Ward Creative is not liable for errors in the finished work where a proof has been submitted to and approved by the customer.
Once web design is complete, Chris Ward Creative will provide the customer with the opportunity to review the resulting work. Chris Ward Creative will make one set of minor changes at no extra cost within 14 days of the start of the review period. Minor changes include small textual changes and small adjustments to placement of items on the page. It does not include changes to images, colour schemes or any navigation features. Any minor changes can be notified to Chris Ward Creative by e-mail or phone or confirmed by post. Chris Ward Creative will consider that the client has accepted the original draft, if no notification of changes is received in writing from the customer, within 14 days of the start of the review period.
Our Website is intended for the use of adults and individuals 13 years of ages and older. Our Website is not directed to children under the age of 13. Users under the age of 13 must have the permission and/or assistance of an adult while using or visiting our Website.
Chris Ward Creative does not offer in-house hosting services. Chris Ward Creative can only suggest possible sub-contractors and does not guarantee continuous service and will accept no liability for loss of service, whatever the cause. Chris Ward Creative may request that clients change the type of hosting account used if that account is deemed by Chris Ward Creative to be unacceptable because of poor service, lack of bandwidth or in any other way insufficient to support the website. Fees due to the hosting organization are the responsibility of the client and Chris Ward Creative are not liable for their payment.
Chris Ward Creative cannot guarantee the availability of any domain name. Where Chris Ward Creative is to register a domain name on behalf of a client it will endeavour to do so but the client should not assume a successful registration.
Search Engine Submission
Due to the infinite number of considerations that search engines use when determining a site’s ranking, Chris Ward Creative cannot guarantee any particular placement. Acceptance by any search engine cannot be guaranteed and when a site is accepted, the time it takes to appear in search results varies from one search engine to another. Rankings will also vary as new sites are added.
The customer agrees to allow Chris Ward Creative to place a small credit on printed material exhibition displays, advertisements and/or a link to Chris Ward Creative’ own website on the customer’s website. This will usually be in the form of a small logo or line of text placed tastefully towards the bottom of the page.
The customer also agrees to allow Chris Ward Creative to place websites and other designs, along with a link to the client’s site on Chris Ward Creative own website for demonstration purposes and to use any designs in its own publicity.
Rights of Refusal
Chris Ward Creative reserves the right to not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. Chris Ward Creative also reserves the right to refuse to include submitted material without giving reason. Any images and/or data that Chris Ward Creative does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the customer is obliged to allow Chris Ward Creative to remove the contravention without hindrance, or penalty. Chris Ward Creative is to be held in no way responsible for any such data being included.
Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, Chris Ward Creative will need formal notification in writing to the company’s email address. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by Chris Ward Creative within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.
Chris Ward Creative makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. Chris Ward Creative will not be held responsible for any and all damages resulting from products and/or services it supplies. Chris Ward Creative is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold Chris Ward Creative responsible for any such loss or damage. Any claim against Chris Ward Creative shall be limited to the relevant fee(s) paid by the customer.
Chris Ward Creative reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. Chris Ward Creative will not knowingly perform any actions to contravene these and the client also agrees to be so bound.
Chris Ward Creative and its clients agree to comply with Printers Terms and Conditions which include disclaimers for non-completion on time and the flexibility to supply quantities within 10% of the total ordered. Chris Ward Creative recommend that if an exact quantity is required, then 10% extra is added to the quantity and extra time made available should the job be delayed.
These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Chris Ward Creative reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.
Acceptance of Quotation and Terms and Conditions
The placement of an order for design and/or any other services offered by Chris Ward Creative and validated by the customer’s signature on the estimate or in writing or quotation form, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the customer (signatory) and Chris Ward Creative.